Refund Policy

Last Updated: July 12, 2026 1. Overview This Refund Policy explains how subscription cancellations and refund requests are handled for PromptsJar. It is intended to make the support path clear before and after purchase. 2. Subscription cancellation You can cancel an active subscription from the Billing link in your account menu. Cancellation stops future renewals. Depending on the payment provider and subscription state, access may continue until the end of the current billing period. 3. Refund requests Fees are generally non-refundable unless required by law or explicitly approved by us. If you believe a charge was made in error, contact us within 14 days of the charge and include: - The email address on your PromptsJar account - The charge date and amount - The payment provider receipt or invoice ID, if available - A short description of the issue 4. Duplicate charges and billing errors If we confirm a duplicate charge, failed cancellation, or other billing error, we will work with the payment provider to correct it. Approved refunds are returned to the original payment method and may take several business days to appear. 5. Plan downgrades Plan downgrades or changes may generate provider-side prorations or credits. A proration refund event does not always mean the subscription has ended; access is governed by the current subscription status from the payment provider. 6. Chargebacks and disputes If you open a payment dispute or chargeback, paid access may be paused or revoked while the dispute is processed. Contact support first when possible so we can investigate the issue quickly. 7. Contact For refund and billing questions, contact: Email: hello@promptsjar.com Website: https://promptsjar.com